Give support Adrapid account context automatically
Help support understand integration context before the first reply.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get user and API info
Tool to get user account and api information. use when you need to retrieve authenticated user details and api versions.
Why this helps
Technical tickets often require an account and API check before support can respond confidently.
- Speeds first response preparation
- Reduces repeated account lookups
- Adds consistent technical context to reports
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Adrapid once in the Notis portal.
- 2Create an automation for support ticket account context.
- 3Tell Notis to retrieve Adrapid user and API information and summarize details that help triage the new ticket.
- 4Pick the New Zendesk Ticket trigger and choose a report channel.
- 5Test it with one real support ticket.
Questions about this workflow
Will it expose secrets in the ticket?
The workflow should request account and API information appropriate for triage and keep sensitive credentials out of reports.
What if the ticket is unrelated to Adrapid?
Notis can state that the ticket lacks enough Adrapid context instead of inventing a match.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Adrapid. A trigger fires from one place; an action lands in another.
Zendesk triggers
Adrapid actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get API info
Tool to retrieve api root information. use when you need to discover the api's description and version details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get user and API info
Tool to get user account and api information. use when you need to retrieve authenticated user details and api versions.
New User Created
Triggered when a new user is created in Zendesk.
List Banners
Tool to list all banners and their statuses. use when you need to retrieve banners after creation or to audit existing banners. ensure you apply filters to narrow down results (e.g., status='ready').
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Adrapid, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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