Audit Adrapid banners for every new support ticket
Give support a quick view of current banner readiness whenever a ticket arrives.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Banners
Tool to list all banners and their statuses. use when you need to retrieve banners after creation or to audit existing banners. ensure you apply filters to narrow down results (e.g., status='ready').
Why this helps
Support requests about campaign assets can stall while someone searches multiple tools for the latest banner status.
- Reduces tool switching for support
- Surfaces ready banner statuses quickly
- Creates a consistent ticket review habit
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Adrapid once in the Notis portal.
- 2Create an automation named for new ticket banner audits.
- 3Tell Notis to list ready Adrapid banners relevant to each new Zendesk ticket and summarize the results.
- 4Pick the New Zendesk Ticket trigger and choose a report channel.
- 5Test it with one real ticket.
Questions about this workflow
Does this create or edit banners?
No. It lists banners and their statuses using Adrapid action 265.
Can Notis know which banners match a ticket?
Only when the ticket includes enough campaign or asset context; otherwise the report should state that matching context is missing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Adrapid. A trigger fires from one place; an action lands in another.
Zendesk triggers
Adrapid actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get API info
Tool to retrieve api root information. use when you need to discover the api's description and version details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get user and API info
Tool to get user account and api information. use when you need to retrieve authenticated user details and api versions.
New User Created
Triggered when a new user is created in Zendesk.
List Banners
Tool to list all banners and their statuses. use when you need to retrieve banners after creation or to audit existing banners. ensure you apply filters to narrow down results (e.g., status='ready').
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Adrapid, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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