Resolve the address id mentioned in a Zendesk ticket
Give agents the full address while the request is still fresh.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Resolve Address USA
Tool to resolve an address autocompletion by its address id and return the full address in us format. use after obtaining an address suggestion id from the autocomplete endpoint.
Why this helps
Support agents may have an address suggestion id but lack the expanded details needed to help the customer.
- Reduce copy and paste work
- Improve first response context
- Return a standardized US address
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Addresszen once in the Notis portal.
- 2Create an automation for resolving address ids in new tickets.
- 3Tell Notis to extract the supplied Addresszen address id from the ticket, resolve it, and report the result or missing id.
- 4Pick New Zendesk Ticket as the trigger, choose where reports go, and test with one real ticket.
Questions about this workflow
Can it resolve a plain street address by itself?
No. The Resolve Address USA action requires an Addresszen address id.
What if the ticket has no address id?
Notis reports that the required id was not found and does not attempt resolution.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Addresszen. A trigger fires from one place; an action lands in another.
Zendesk triggers
Addresszen actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Key Availability
Tool to get public information on an api key, including whether it is currently usable. use when you need to verify that a key is valid and available before making further api requests.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Resolve Address USA
Tool to resolve an address autocompletion by its address id and return the full address in us format. use after obtaining an address suggestion id from the autocomplete endpoint.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Addresszen, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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