Resolve delivery details for address support tickets
Help the team verify delivery details without leaving the ticket workflow.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Resolve Address USA
Tool to resolve an address autocompletion by its address id and return the full address in us format. use after obtaining an address suggestion id from the autocomplete endpoint.
Why this helps
Delivery tickets often contain partial address context that forces agents to search another system.
- Speed up delivery investigations
- Keep context with the ticket
- Lower repeated address lookups
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Addresszen once in the Notis portal.
- 2Create an automation for delivery ticket address resolution.
- 3Describe that Notis should use the Addresszen id in each new ticket and report the resolved US address.
- 4Select New Zendesk Ticket, choose the report channel, and test with one delivery ticket.
Questions about this workflow
Does this workflow select a Zendesk view?
You select the view tied to the New Zendesk Ticket event when choosing the trigger.
Can it verify international formats?
The allowed action resolves addresses in US format only.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Addresszen. A trigger fires from one place; an action lands in another.
Zendesk triggers
Addresszen actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Key Availability
Tool to get public information on an api key, including whether it is currently usable. use when you need to verify that a key is valid and available before making further api requests.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Resolve Address USA
Tool to resolve an address autocompletion by its address id and return the full address in us format. use after obtaining an address suggestion id from the autocomplete endpoint.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Addresszen, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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