Check customer phone numbers before calling
Give agents a verified number when a ticket needs a phone conversation.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Phone Verification API
Tool to verify phone numbers through syntax, range checks, and network verification. Use when you need to validate a phone number's format, line type, and connection status. Returns verified number details including line type, connection status, and formatted representations.
Why this helps
Unusable phone details waste time during urgent support work.
- Confirm number format
- Identify line type and connection status
- Reduce failed callback attempts
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Addressfinder in the Notis portal.
- 2Create a new automation from Automations and give it a clear name.
- 3Tell Notis to verify any phone number found in each new ticket and explain the result.
- 4Select the New Zendesk Ticket trigger.
- 5Choose the report channel and test using a ticket that contains a phone number.
Questions about this workflow
Does this change the Zendesk ticket?
The workflow reports the verification result; it does not change the ticket unless your instruction asks for a follow-up action.
What if no phone number is present?
Notis can report that no number was found so the agent knows why verification was skipped.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Addressfinder. A trigger fires from one place; an action lands in another.
Zendesk triggers
Addressfinder actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
AU Address Autocomplete
Tool to perform interactive search of Australian addresses from the AddressFinder database. Use when you need to search for and autocomplete Australian addresses based on partial input.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get AU Address Metadata
Tool to retrieve full metadata for an Australian address selected from the Address Autocomplete API. Use when you need complete address details including GPS coordinates and census data.
New User Created
Triggered when a new user is created in Zendesk.
AU Address Verification
Tool to verify Australian addresses against PAF/GNAF databases. Use when you need to validate or standardize an Australian address and retrieve associated metadata like coordinates, statistical identifiers, and GNAF data.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
AU Location Autocomplete
Tool to perform interactive autocomplete search for Australian streets, suburbs, and states. Use when you need to find or suggest Australian locations based on partial input.
Get AU Location Metadata
Tool to retrieve comprehensive metadata for an Australian location (street, suburb, or state) selected from the Location Autocomplete API. Use when you need detailed information about a specific Australian location including coordinates, street details, suburb, state, and postcode.
Email Verification API
Tool to verify email addresses including syntax validation, domain existence, and email account verification. Use when you need to validate an email address before sending messages or storing contact information.
International Address Autocomplete
Tool to search for international addresses using autocomplete functionality. Use when users need to find and select addresses in supported countries (AU, BE, CA, CZ, DK, FR, DE, IE, NZ, NL, PT, SG, ES, SE, GB, US). Returns address IDs that can be used with the Address Metadata API to retrieve full address details.
Get International Address Metadata
Tool to retrieve full metadata for an international address selected from the Address Autocomplete API. Use when you need complete address details including street metadata and optional GPS coordinates for addresses outside your primary region.
Connect any two apps with Notis in the middle.
Zendesk and Addressfinder, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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