Add complete POI details to NZ support tickets
Give your team the exact place details behind a named venue.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get NZ POI Metadata
Tool to retrieve comprehensive metadata for New Zealand points of interest including coordinates and address details. Use when you need full POI information after selecting from autocomplete API.
Why this helps
Venue names alone leave agents guessing about the correct site.
- Retrieve coordinates and address details
- Disambiguate similarly named venues
- Improve dispatch accuracy
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Addressfinder in the Notis portal.
- 2Open Automations, select New Automation, and name the workflow.
- 3Tell Notis to identify a New Zealand POI in each new ticket and retrieve its full metadata.
- 4Choose the New Zendesk Ticket trigger.
- 5Select a report channel and test with a ticket naming a specific venue.
Questions about this workflow
What is needed for metadata retrieval?
The workflow needs a selected POI identifier from the NZ POI autocomplete result.
Can the report include coordinates?
Yes. POI metadata includes coordinates and address details when available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Addressfinder. A trigger fires from one place; an action lands in another.
Zendesk triggers
Addressfinder actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and Addressfinder, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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