Spot unfinished automation journeys behind support tickets
Find the contacts who may need a human decision or a clearer next step.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Automation Queue Logs
Tool to retrieve contacts that did not finish a specific automation. Use when you need to get the list of contacts remaining in the automation queue for a given automation ID.
Why this helps
Contacts can remain stuck in an automation queue while support handles the resulting questions manually.
- Surfaces stalled journeys
- Helps prioritize manual follow-up
- Reduces hidden queue buildup
Setup
Build it in a few focused steps.
- 1Connect Zendesk and ActiveTrail in Notis once.
- 2Create an automation asking Notis to retrieve the selected automation's queue logs and summarize relevant unfinished contacts when a new ticket arrives.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel, test with one real ticket, and review the findings.
Questions about this workflow
Does this remove contacts from the queue?
No. It retrieves contacts that did not finish the automation.
Can I focus on one automation?
Yes. Name the automation ID or identifying details in the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to ActiveTrail. A trigger fires from one place; an action lands in another.
Zendesk triggers
ActiveTrail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Group Member
Tool to add a member to a group in ActiveTrail. Use when you need to add a contact to a specific group with their email and optional contact details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Contact Growth
Tool to retrieve executive report on contact growth showing daily active and inactive contact growth. Use when you need to measure the increase in amount of contacts over a date range.
New User Created
Triggered when a new user is created in Zendesk.
Create or Update Group Member
Tool to create or update a member in a group. Use when you need to add a new contact to a specific group or update an existing member's details. The API will not return errors if the address is already in the group.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create a New Group
Tool to create a new group in ActiveTrail. Use when you need to add a new group to organize and segment contacts.
Create Contact
Tool to create a new contact in ActiveTrail. Use when you need to add a new contact to the system. Note: Newly created contacts won't be linked to any group, making email/SMS delivery impossible until assigned to a group. Either email or sms must be provided.
Create Content Category
Tool to create a new content category in ActiveTrail account. Use when you need to add a new category for organizing campaigns and templates.
Create New Mailing List
Tool to create a new mailing list in ActiveTrail. Use when you need to add a new mailing list to organize and manage contacts.
Create Order
Tool to create new orders in ActiveTrail commerce system. Use when you need to add order records with customer information, products, and transaction details. Accepts an array of order objects for batch creation.
Connect any two apps with Notis in the middle.
Zendesk and ActiveTrail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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