Apply credential reference corrections from support
Resolve reference issues where they belong, with the ticket as the audit trail.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Update Reference
Tool to update a reference by id. use when you need to modify a reference's details for a credential. use after retrieving the reference id to change comments or relationship.
Why this helps
Reference corrections linger when support and credential administration are disconnected.
- Reduces stale reference details
- Requires explicit identifiers before changes
- Creates a traceable correction report
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Accredible certificates in Notis once.
- 2Create an automation named Update credential reference from ticket.
- 3Tell Notis to confirm the credential id and reference id, apply only the requested reference changes, and report the result.
- 4Pick the Zendesk New Zendesk Ticket trigger.
- 5Choose a report channel and test with one real correction ticket.
Questions about this workflow
What identifiers are required?
Both the credential id and reference id must be confirmed.
Will it change unrelated fields?
No. Tell Notis the exact reference details to update.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Accredible certificates. A trigger fires from one place; an action lands in another.
Zendesk triggers
Accredible certificates actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Create Credentials (V2)
Tool to bulk create credentials. use when batching up to 30 credentials in one call; supports multi-status (207) responses.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Clone Group
Tool to clone an existing group. use after confirming the source group exists and you need a copy with optional overrides.
New User Created
Triggered when a new user is created in Zendesk.
Create Collection
Tool to create a new collection. use when you need a curated set of groups.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Evidence Item
Tool to create a new evidence item for a credential. use after confirming credential id.
Create Group
Tool to create a new group. use after gathering all group details.
Delete Credential
Tool to delete a credential. use after confirming you want to permanently remove an existing credential. executes delete on /credentials/{credential id} endpoint and returns status code.
Delete Group
Tool to delete a group. use after confirming no credentials remain and when you need to permanently remove the group.
Delete Reference
Tool to delete a specific reference by id. use after confirming both credential id and reference id. example: "delete reference 1234 from credential 'abc123'."
Connect any two apps with Notis in the middle.
Zendesk and Accredible certificates, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Accredible certificates.