Verify account recovery requester emails
Start recovery follow-up with a clear contactability check.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Email Validation
Tool to validate whether an email address is real and deliverable. use after collecting an email address to confirm deliverability.
Why this helps
Recovery work stalls when the address on the request cannot receive verification instructions.
- Reduce failed recovery follow-up
- Give agents an early contactability signal
- Keep sensitive support work moving
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Abstract in the Notis portal.
- 2Create an automation asking Notis to validate requester emails on account recovery tickets.
- 3Select New Zendesk Ticket as the trigger.
- 4Choose a report destination for the result.
- 5Test with one approved test ticket.
Questions about this workflow
Does validation confirm account ownership?
No. It only checks whether the email appears real and deliverable.
How should recovery tickets be identified?
Include the account recovery wording or other available ticket context in the instruction to Notis.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Abstract. A trigger fires from one place; an action lands in another.
Zendesk triggers
Abstract actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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New User Created
Triggered when a new user is created in Zendesk.
Email Validation
Tool to validate whether an email address is real and deliverable. use after collecting an email address to confirm deliverability.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Abstract, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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