Validate new ticket requester emails
Start every ticket with a clear answer about whether the requester is reachable.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Email Validation
Tool to validate whether an email address is real and deliverable. use after collecting an email address to confirm deliverability.
Why this helps
Agents can spend time drafting replies to addresses that will never receive them.
- Reduce bounced replies
- Give agents contactability context
- Catch malformed addresses at intake
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Abstract once.
- 2Create an automation asking Notis to validate the requester email from each new ticket.
- 3Choose New Zendesk Ticket as the trigger.
- 4Pick where run reports should go.
- 5Test with one real ticket.
Questions about this workflow
Can it read the requester email from the ticket?
Yes. Ask Notis to identify the requester email in the new ticket before calling Abstract.
What if the ticket contains several addresses?
Tell Notis which address represents the requester, or ask it to report ambiguity.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Abstract. A trigger fires from one place; an action lands in another.
Zendesk triggers
Abstract actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Validate IBAN
Tool to validate the format and country code of an iban number. use after collecting an iban to ensure it is correctly formatted.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Email reputation
Tool to enrich an email address with reputation and risk scoring data. use when you need to assess an address's deliverability and risk before outreach. use after confirming your api key is valid.
New User Created
Triggered when a new user is created in Zendesk.
Email Validation
Tool to validate whether an email address is real and deliverable. use after collecting an email address to confirm deliverability.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Abstract, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Abstract.