Validate IBANs in new Zendesk tickets
Catch malformed banking details before they create another support loop.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Validate IBAN
Tool to validate the format and country code of an iban number. use after collecting an iban to ensure it is correctly formatted.
Why this helps
Copying an incorrect IBAN into a finance or support process creates delays and rework.
- Catch formatting errors early
- Confirm country code structure
- Give finance related tickets a clear validation result
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Abstract in the Notis portal.
- 2Create an automation asking Notis to find an IBAN in each new ticket and validate it.
- 3Choose New Zendesk Ticket as the trigger.
- 4Select a report channel for the result.
- 5Test with one real ticket containing a non-sensitive test IBAN.
Questions about this workflow
Does this verify that an account exists?
No. Abstract validates the IBAN format and country code only.
What if no IBAN is present?
Notis can report that no IBAN was found and skip the Abstract action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Abstract. A trigger fires from one place; an action lands in another.
Zendesk triggers
Abstract actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Validate IBAN
Tool to validate the format and country code of an iban number. use after collecting an iban to ensure it is correctly formatted.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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New User Created
Triggered when a new user is created in Zendesk.
Email Validation
Tool to validate whether an email address is real and deliverable. use after collecting an email address to confirm deliverability.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Abstract, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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