Screen payment details in new tickets
Make payment detail checks part of ticket intake.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Validate IBAN
Tool to validate the format and country code of an iban number. use after collecting an iban to ensure it is correctly formatted.
Why this helps
Payment details are easy to mistype when copied across messages and systems.
- Reduce avoidable payment detail corrections
- Give reviewers a consistent check
- Keep validation close to the original ticket
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Abstract once.
- 2Create an automation describing how to extract and validate any IBAN in a new ticket.
- 3Select New Zendesk Ticket as the trigger.
- 4Choose where reports should be delivered.
- 5Test with one real payment related ticket using approved test data.
Questions about this workflow
Can it validate multiple IBANs in one ticket?
Ask Notis to check each detected IBAN and list the result for each one.
Will it process card numbers too?
No. This workflow is grounded in the Abstract Validate IBAN action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Abstract. A trigger fires from one place; an action lands in another.
Zendesk triggers
Abstract actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Validate IBAN
Tool to validate the format and country code of an iban number. use after collecting an iban to ensure it is correctly formatted.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Email reputation
Tool to enrich an email address with reputation and risk scoring data. use when you need to assess an address's deliverability and risk before outreach. use after confirming your api key is valid.
New User Created
Triggered when a new user is created in Zendesk.
Email Validation
Tool to validate whether an email address is real and deliverable. use after collecting an email address to confirm deliverability.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Abstract, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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