Identify high risk ticket requesters
Bring risk signals into the support intake moment.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Email reputation
Tool to enrich an email address with reputation and risk scoring data. use when you need to assess an address's deliverability and risk before outreach. use after confirming your api key is valid.
Why this helps
Support teams may miss unusual requester signals while trying to respond quickly.
- Focus attention on higher risk tickets
- Reduce blind handling of unusual requests
- Give reviewers a consistent signal
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Abstract in the Notis portal.
- 2Create an automation asking Notis to enrich each new ticket requester email and highlight high risk signals.
- 3Select New Zendesk Ticket as the trigger.
- 4Choose where reports should go.
- 5Test with one real ticket and a valid Abstract API key.
Questions about this workflow
What if the reputation service has limited data?
Notis can report the returned result and clearly indicate when data is unavailable.
Is this a security verdict?
No. It is an email reputation signal for human review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Abstract. A trigger fires from one place; an action lands in another.
Zendesk triggers
Abstract actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Validate IBAN
Tool to validate the format and country code of an iban number. use after collecting an iban to ensure it is correctly formatted.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Email reputation
Tool to enrich an email address with reputation and risk scoring data. use when you need to assess an address's deliverability and risk before outreach. use after confirming your api key is valid.
New User Created
Triggered when a new user is created in Zendesk.
Email Validation
Tool to validate whether an email address is real and deliverable. use after collecting an email address to confirm deliverability.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Abstract, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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