Check refund IBAN details in tickets
Catch malformed refund banking details before they slow approval.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Validate IBAN
Tool to validate the format and country code of an iban number. use after collecting an iban to ensure it is correctly formatted.
Why this helps
A small IBAN typo can send a refund request into avoidable back and forth.
- Reduce refund processing rework
- Catch country code errors early
- Give payment reviewers a clear first check
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Abstract once.
- 2Create an automation asking Notis to find and validate the IBAN in new refund tickets.
- 3Choose New Zendesk Ticket as the trigger.
- 4Pick where run reports should go.
- 5Test with one approved test ticket and non-sensitive test data.
Questions about this workflow
Does this approve a refund?
No. It only validates IBAN format and country code for review.
What if the ticket has no IBAN?
Notis can report that the required banking detail was not found.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Abstract. A trigger fires from one place; an action lands in another.
Zendesk triggers
Abstract actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Validate IBAN
Tool to validate the format and country code of an iban number. use after collecting an iban to ensure it is correctly formatted.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Email reputation
Tool to enrich an email address with reputation and risk scoring data. use when you need to assess an address's deliverability and risk before outreach. use after confirming your api key is valid.
New User Created
Triggered when a new user is created in Zendesk.
Email Validation
Tool to validate whether an email address is real and deliverable. use after collecting an email address to confirm deliverability.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Abstract, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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