Query Ably Presence Across Support Channels
Find active responders across your support channels before the ticket starts bouncing between people.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Query Batch Presence
This tool enables querying the presence states of multiple channels in a single api request. the api retrieves the member presence details of the specified channels in parallel.
Why this helps
Teams waste time checking channels one by one for someone available to help.
- Checks channels in parallel
- Speeds responder discovery
- Reduces manual status checks
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Ably in Notis once.
- 2Create an automation named Support Presence Sweep.
- 3Tell Notis to query presence for the support channel list and summarize likely available responders for each new ticket.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one ticket and your real channel list.
Questions about this workflow
How many channels can be checked?
The action queries multiple specified channels in a single request; provide the channel list in your instruction.
Does this assign the ticket?
No. It reports presence information so your team can make the assignment.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Ably. A trigger fires from one place; an action lands in another.
Zendesk triggers
Ably actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Query Batch Presence
This tool enables querying the presence states of multiple channels in a single api request. the api retrieves the member presence details of the specified channels in parallel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Query Batch Presence History
This tool enables querying presence history for multiple channels in a single api request. it uses the get endpoint at https://rest.ably.io/presence to retrieve the member presence history details of the specified channels in parallel.
New User Created
Triggered when a new user is created in Zendesk.
Create Ably Channel
Creates a new channel or retrieves an existing channel in ably. this tool allows you to programmatically create and initialize channels for real-time messaging. since ably creates channels implicitly when first used, this action publishes an empty initialization message to create/activate the channel.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Channel Subscription
This tool allows you to unsubscribe devices or clients from push notifications for specific channels. the operation is asynchronous, so immediate requests after deletion may briefly still return the subscription.
Get Channel Details
This tool retrieves metadata and details for a specific channel in ably. it returns a channeldetails object containing information about the channel's status, occupancy, and other metadata. the endpoint provides visibility into channel activity, including metrics such as connections, presence, publishers, and subscribers, and requires appropriate permissions.
Get Channel History
This tool retrieves the message history for a specified ably channel. it uses the get /channels/{channelid}/messages endpoint to return a paginated list of messages in chronological order, subject to parameters such as 'channelid', 'limit', 'direction', 'start', and 'end'. the tool is useful for auditing, recovering missed messages, analyzing channel activity, and debugging message flows. authentication is required via basic or token authentication.
Get Channel Presence History
This tool retrieves the history of presence messages for a specified channel in ably. it allows you to query presence events on a channel within a given time period.
Get Ably Service Time
This tool retrieves the current server time from ably's service in milliseconds since the epoch. it is particularly useful for time synchronization and generating valid tokenrequest timestamps to prevent replay attacks. the endpoint supports multiple content types, handles http errors, network issues, and is a fundamental tool for ensuring accurate timing in ably applications.
Connect any two apps with Notis in the middle.
Zendesk and Ably, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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