Validate 2chat access before customer follow-up
Catch a broken messaging connection at the moment a new customer enters support.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Test API Key
Tool to validate your api key and retrieve account info. use when confirming credentials before performing other operations.
Why this helps
Credential failures discovered during urgent follow-up delay responses and create avoidable troubleshooting.
- Surfaces access problems early
- Supports reliable follow-up readiness
- Provides account information for troubleshooting
Setup
Build it in a few focused steps.
- 1Connect Zendesk and 2chat in Notis once.
- 2Create an automation named Validate 2chat on new Zendesk users.
- 3Tell Notis to test the 2chat API key and report the account result.
- 4Choose New User Created as the Zendesk trigger and select a report channel.
- 5Test with one real event and confirm the report.
Questions about this workflow
Does this send a WhatsApp message?
No. It only validates the 2chat API key and retrieves account information.
Should I run this for every user?
Use it when new users begin an important onboarding or messaging process and you want an immediate connection check.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to 2chat. A trigger fires from one place; an action lands in another.
Zendesk triggers
2chat actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Contact
Tool to create a new contact in your 2chat account. use after gathering and verifying first name and at least one contact detail (email, phone, or address).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get API Usage Info
Tool to retrieve current api usage and account information. use when you need to monitor your remaining quotas before sending more requests.
New User Created
Triggered when a new user is created in Zendesk.
List Contacts
Tool to list all contacts in your 2chat account. use when you need to retrieve your contact list after confirming your account connection.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Webhook Subscriptions
Tool to list all configured webhook subscriptions. use when you need to audit or review your active whatsapp webhook subscriptions.
Test API Key
Tool to validate your api key and retrieve account info. use when confirming credentials before performing other operations.
Connect any two apps with Notis in the middle.
Zendesk and 2chat, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business 2chat.