Test 2chat access when a ticket needs attention
Give escalations a current credential check before they depend on WhatsApp operations.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Test API Key
Tool to validate your api key and retrieve account info. use when confirming credentials before performing other operations.
Why this helps
Escalations lose time when messaging access fails only after a handoff.
- Checks access at the start of escalation
- Provides account context for responders
- Reduces avoidable handoff delays
Setup
Build it in a few focused steps.
- 1Connect Zendesk and 2chat in Notis once.
- 2Create an automation named Ticket escalation API check.
- 3Tell Notis to test the 2chat API key and report whether account access is available for the new ticket.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one real ticket.
Questions about this workflow
Does this test use the ticket to send a customer message?
No. It validates the API key and retrieves account information only.
Can it run only for escalated tickets?
The available trigger is New Zendesk Ticket. Ask Notis to use ticket details to decide whether an escalation check is relevant.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to 2chat. A trigger fires from one place; an action lands in another.
Zendesk triggers
2chat actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Contact
Tool to create a new contact in your 2chat account. use after gathering and verifying first name and at least one contact detail (email, phone, or address).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get API Usage Info
Tool to retrieve current api usage and account information. use when you need to monitor your remaining quotas before sending more requests.
New User Created
Triggered when a new user is created in Zendesk.
List Contacts
Tool to list all contacts in your 2chat account. use when you need to retrieve your contact list after confirming your account connection.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Webhook Subscriptions
Tool to list all configured webhook subscriptions. use when you need to audit or review your active whatsapp webhook subscriptions.
Test API Key
Tool to validate your api key and retrieve account info. use when confirming credentials before performing other operations.
Connect any two apps with Notis in the middle.
Zendesk and 2chat, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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