Create a 2chat contact from every new Zendesk user
Keep your customer directory ready for WhatsApp follow-up as soon as a Zendesk user appears.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Create Contact
Tool to create a new contact in your 2chat account. use after gathering and verifying first name and at least one contact detail (email, phone, or address).
Why this helps
Copying new customer details between support and messaging tools creates duplicate work and missed follow-up.
- Removes manual contact entry
- Keeps support and messaging records aligned
- Prompts verification before creating a contact
Setup
Build it in a few focused steps.
- 1Connect Zendesk and 2chat in Notis once.
- 2Create an automation named New user to 2chat contact.
- 3Tell Notis to create a 2chat contact after verifying the user's first name and at least one email, phone, or address.
- 4Choose New User Created in Zendesk as the trigger and select a report channel.
- 5Test with one real new user and review the run report.
Questions about this workflow
What happens if the Zendesk user has no usable contact detail?
Notis should pause the action and report that a first name plus email, phone, or address is required.
Can this create duplicate contacts?
Ask Notis to check the existing 2chat contact list before creating a contact when duplicate prevention matters.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to 2chat. A trigger fires from one place; an action lands in another.
Zendesk triggers
2chat actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Contact
Tool to create a new contact in your 2chat account. use after gathering and verifying first name and at least one contact detail (email, phone, or address).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get API Usage Info
Tool to retrieve current api usage and account information. use when you need to monitor your remaining quotas before sending more requests.
New User Created
Triggered when a new user is created in Zendesk.
List Contacts
Tool to list all contacts in your 2chat account. use when you need to retrieve your contact list after confirming your account connection.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Webhook Subscriptions
Tool to list all configured webhook subscriptions. use when you need to audit or review your active whatsapp webhook subscriptions.
Test API Key
Tool to validate your api key and retrieve account info. use when confirming credentials before performing other operations.
Connect any two apps with Notis in the middle.
Zendesk and 2chat, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business 2chat.