Check 2chat capacity when a new support ticket arrives
Keep messaging quotas visible before ticket follow-up creates more API demand.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get API Usage Info
Tool to retrieve current api usage and account information. use when you need to monitor your remaining quotas before sending more requests.
Why this helps
Usage limits can appear only after a support workflow is already blocked.
- Makes quota risk visible early
- Supports better follow-up planning
- Reduces surprise API failures
Setup
Build it in a few focused steps.
- 1Connect Zendesk and 2chat in Notis once.
- 2Create an automation named Ticket volume usage check.
- 3Tell Notis to retrieve 2chat API usage and summarize remaining capacity in relation to the new ticket.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one real ticket.
Questions about this workflow
Does the workflow send a message?
No. It retrieves usage and account information so you can decide what to do next.
Can Notis calculate a forecast?
Only if you provide a baseline such as expected messages per ticket or recent usage history.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to 2chat. A trigger fires from one place; an action lands in another.
Zendesk triggers
2chat actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Contact
Tool to create a new contact in your 2chat account. use after gathering and verifying first name and at least one contact detail (email, phone, or address).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get API Usage Info
Tool to retrieve current api usage and account information. use when you need to monitor your remaining quotas before sending more requests.
New User Created
Triggered when a new user is created in Zendesk.
List Contacts
Tool to list all contacts in your 2chat account. use when you need to retrieve your contact list after confirming your account connection.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Webhook Subscriptions
Tool to list all configured webhook subscriptions. use when you need to audit or review your active whatsapp webhook subscriptions.
Test API Key
Tool to validate your api key and retrieve account info. use when confirming credentials before performing other operations.
Connect any two apps with Notis in the middle.
Zendesk and 2chat, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business 2chat.