Check audit report status for new tickets
Know whether an audit report is draft, published, or scheduled before you commit to an answer.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Reports
Tool to retrieve audit reports, including draft, published, and scheduled reports. use when you need a paginated list of reports with optional odata filtering.
Why this helps
Teams lose time opening multiple reports to verify the current audit status behind a support request.
- Verify report state without manual searching
- Give support teams a concise status summary
- Reduce delays on audit related requests
Setup
Build it in a few focused steps.
- 1Connect Zendesk and 21risk once in the Notis portal.
- 2Create a new automation and describe the report status outcome you need.
- 3Tell Notis to find matching 21risk reports and summarize draft, published, or scheduled status.
- 4Select New Zendesk Ticket as the trigger and choose where reports should go.
- 5Run one real ticket as a test.
Questions about this workflow
What report states can be summarized?
The workflow can summarize the report records returned by 21risk, including draft, published, and scheduled reports.
Do I need to define a report filter?
You can state matching guidance in plain language. Notis will use the available ticket context and 21risk report data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to 21risk. A trigger fires from one place; an action lands in another.
Zendesk triggers
21risk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Compliance
Tool to retrieve compliance data for sites, categories, or questions. use when you need odata-based compliance data for analytics or reporting.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Items (BETA)
Tool to retrieve items (beta) from the 21risk odata api. use when you need a filtered and paged list of items for analytics and reporting. example: get items($filter="item cost gt 100", $top=50).
New User Created
Triggered when a new user is created in Zendesk.
Get Items Per Month
Tool to retrieve fact table data for itemspermonth, one row per question per site per month. use when querying monthly item data with odata parameters ($filter, $top, $skip, $select, maxpagesizeinmb).
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Organizations
Tool to retrieve organizations from the 21risk odata api. use when you need to list, filter, or paginate organizations via odata parameters after authentication is confirmed.
Get Properties
Tool to fetch a list of properties related to sites, including cope information and other relevant data. use when you need property insurance details via odata api after authentication.
Get Reports
Tool to retrieve audit reports, including draft, published, and scheduled reports. use when you need a paginated list of reports with optional odata filtering.
Get RiskModel Categories
Tool to retrieve risk model categories for grouping questions and compliance checks. use when you need to filter, select, or paginate risk model categories via odata parameters ($filter, $select, $orderby, $top, $skip, $count).
Get Risk Models
Tool to retrieve risk models used for audits and compliance. use when you need to list available risk models with optional odata queries.
Connect any two apps with Notis in the middle.
Zendesk and 21risk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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