Turn new Zendesk tickets into compliance snapshots
Give every compliance related customer request the right context before it reaches your team.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Compliance
Tool to retrieve compliance data for sites, categories, or questions. use when you need odata-based compliance data for analytics or reporting.
Why this helps
Support requests can stall while someone searches 21risk for the matching compliance record.
- Reduce context switching between support and compliance tools
- Surface relevant compliance data before replying
- Create a repeatable review path for urgent tickets
Setup
Build it in a few focused steps.
- 1Connect Zendesk and 21risk once in the Notis portal.
- 2Create an automation in Automations and name it.
- 3Tell Notis to review each new ticket and retrieve relevant 21risk compliance data for the reply.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one real ticket and review the run report.
Questions about this workflow
Which Zendesk tickets are reviewed?
The automation runs for tickets created in the Zendesk view connected to the New Zendesk Ticket event.
Can Notis decide which compliance data matters?
Yes. Describe the relevance rules in the instruction, and Notis can analyze the returned 21risk data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to 21risk. A trigger fires from one place; an action lands in another.
Zendesk triggers
21risk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Compliance
Tool to retrieve compliance data for sites, categories, or questions. use when you need odata-based compliance data for analytics or reporting.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Items (BETA)
Tool to retrieve items (beta) from the 21risk odata api. use when you need a filtered and paged list of items for analytics and reporting. example: get items($filter="item cost gt 100", $top=50).
New User Created
Triggered when a new user is created in Zendesk.
Get Items Per Month
Tool to retrieve fact table data for itemspermonth, one row per question per site per month. use when querying monthly item data with odata parameters ($filter, $top, $skip, $select, maxpagesizeinmb).
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Organizations
Tool to retrieve organizations from the 21risk odata api. use when you need to list, filter, or paginate organizations via odata parameters after authentication is confirmed.
Get Properties
Tool to fetch a list of properties related to sites, including cope information and other relevant data. use when you need property insurance details via odata api after authentication.
Get Reports
Tool to retrieve audit reports, including draft, published, and scheduled reports. use when you need a paginated list of reports with optional odata filtering.
Get RiskModel Categories
Tool to retrieve risk model categories for grouping questions and compliance checks. use when you need to filter, select, or paginate risk model categories via odata parameters ($filter, $select, $orderby, $top, $skip, $count).
Get Risk Models
Tool to retrieve risk models used for audits and compliance. use when you need to list available risk models with optional odata queries.
Connect any two apps with Notis in the middle.
Zendesk and 21risk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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