Refresh ticket taxonomy after absence eligibility changes
Keep follow-up categories aligned with the leave options people can use.
Trigger
Worker Eligible Absence Type Changed
Triggers when a worker becomes eligible or ineligible for an absence type. This trigger monitors the list of eligible absence types for a specific worker and detects when new absence types are added (worker becomes eligible) or when absence types are removed (worker becomes ineligible). Uses snapshot-based diffing to compare the list of absence type IDs between polls. Note: Due to Workday security permissions, this endpoint typically only allows access to the authenticated user's own data.
Action
Get Ticket Types
Tool to retrieve available ticket types (findings types) from the DataScope system. Use when you need to access the list of ticket type configurations.
Why this helps
Eligibility changes can make existing issue categories confusing for support teams.
- Clarify follow-up categories
- Support consistent support intake
- Reduce misclassified issues
Setup
Build it in a few focused steps.
- 1Connect Workday and Datascope once.
- 2Create an automation for eligibility change follow-up.
- 3Tell Notis to retrieve Datascope ticket types and recommend categories for the newly eligible or ineligible absence type.
- 4Select Worker Eligible Absence Type Changed as the trigger.
- 5Choose the report channel and test with one eligibility change.
Questions about this workflow
Does it change eligibility?
No. It only retrieves ticket type options for follow-up planning.
Can it focus on one absence type?
Yes. Include the absence type in the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Workday to Datascope. A trigger fires from one place; an action lands in another.
Workday triggers
Datascope actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Location
Tool to create a new location in DataScope with geographic coordinates. Use when you need to register a physical location with name and code identifiers.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get All Answers V2
Tool to retrieve last answers from Datascope forms (limit 200 per request). Use when you need to fetch form submissions with optional filtering by form, user, date range, or location. Supports pagination via offset parameter for retrieving additional batches.
Absence Balance Changed
Triggers when a worker's absence balance changes. This trigger monitors a specific worker's absence plan balance and detects any changes to the balance details including quantity available, effective date, position, or other related fields. Uses snapshot-based diffing to detect meaningful changes.
Get All Answers With Metadata
Tool to retrieve all answers with metadata from the DataScope platform. Returns up to 600 form answers with form metadata, user information, timestamps, and GPS coordinates. Use when you need to fetch submission data with filtering options by form, user, date range, or location.
Balance Details Changed
Triggers when details of a specific balance change (quantity, accruals, adjustments, etc.). This trigger monitors a specific worker's absence plan balance and detects any changes to the balance details including quantity available, effective date, position, or other related fields. Uses snapshot-based diffing to detect meaningful field changes.
Get all list elements
Tool to retrieve all items from a specific metadata list in Datascope. Use when you need to fetch all elements belonging to a particular list type (products, locations, customers, etc.).
Interview Feedback Submitted or Updated
Triggers when interview feedback is submitted or updated for a specific interview. This trigger monitors a specific interview and fires when new feedback entries are detected or existing feedback is modified.
Get All Locations
Tool to retrieve all locations configured in the DataScope system. Use when you need to access location data including addresses, coordinates, and company associations.
Job Posting Changed
Triggers when a specific job posting's details change (title, status, posting dates, location, etc.). This trigger monitors a single job posting and fires when any of its fields are modified.
Get Last Tickets
Tool to retrieve the last 5 tickets (findings) from the DataScope system. Use when you need to view recent tickets or findings.
Job Posting Questionnaire Changed
Triggers when a job posting's candidate questionnaire is added or changed. This trigger monitors a specific job posting's questionnaires and detects any changes including additions, removals, or modifications to questionnaires and questions. Uses snapshot-based diffing to detect meaningful changes.
Get List Element
Tool to retrieve a specific element from a metadata list by type and ID. Use when you need to fetch detailed information about a specific list element such as locations, products, or other metadata objects.
New Absence Balance
Triggers when a new absence balance record becomes available for a worker. This trigger monitors a specific worker's absence balances and detects when new balance records appear (e.g., a new plan/bucket becomes available). Uses snapshot-based diffing to compare balance record IDs between polls.
Get Ticket Types
Tool to retrieve available ticket types (findings types) from the DataScope system. Use when you need to access the list of ticket type configurations.
Connect any two apps with Notis in the middle.
Workday and Datascope, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Datascope.