Async User Lookup: Resolve Email to Jira Account ID
Your external system has a customer email but needs the Jira account ID. Send a webhook and Notis looks it up asynchronously.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Find Users
Searches for jira users by email, display name, or username to find account ids; essential for assigning issues, adding watchers, and other user-related operations.
Why this helps
An external system needs to know someone's Jira account ID to assign issues, but direct Jira API access isn't available. Manual lookup is slow and error-prone.
- External systems can resolve user accounts without direct Jira access
- No need for custom API integrations or credentials
- Reliable, async lookup that doesn't block external systems
- Maintains security by keeping Jira creds private
Setup
Build it in a few focused steps.
- 1Set up Jira in Notis and create a webhook-triggered automation with 'Find Users' as the action.
- 2Instruct Notis: 'When a webhook arrives with an email address, look up the Jira user and return their account ID.'
- 3Notis generates a webhook URL. Use this endpoint from your external system, sending email in the payload.
- 4Test by sending a webhook with a known user email and verify Notis returns the account ID.
Questions about this workflow
How does the external system get the result?
Notis can post the result back to a callback URL you specify, send it via email, or add it to your notification channel.
What if the email doesn't exist in Jira?
Notis will report 'user not found' and suggest the closest matches so you can verify.
Can I look up by display name instead of email?
Yes. Your instruction can say 'lookup by email or display name depending on what the webhook sends.'
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Jira. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Jira actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Add Attachment
Uploads and attaches a file to a jira issue.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Jira. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7 days free trial with 20$ free usage included.
No card. Works with personal or business Jira.