Turn Template Approvals into Scheduled Jira Tasks
Your template is approved, but there's no reminder to schedule it. Notis creates a task so you don't forget to deploy it.
Trigger
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
WhatsApp approves your template but it sits unused because you forgot it was approved. Months later, you realize you have approved templates gathering dust.
- Approved templates are immediately visible in your backlog
- No more forgotten approvals sitting unused
- Clear task reminder to schedule and deploy
- Compliance record for template lifecycle
Setup
Build it in a few focused steps.
- 1Connect WhatsApp Business Account and Jira to Notis.
- 2Create an automation with 'Message Template Status Update' (when approved) and 'Create Issue' as the action.
- 3Instruct Notis: 'When a WhatsApp template is approved, create a task in the Backlog to schedule and deploy it.'
- 4Choose your notification channel and wait for the next template approval.
Questions about this workflow
What information goes into the created task?
Template name, approval date, message content, and any policy notes. You can customize what's included.
Can I assign the task automatically?
Yes. Your instruction can say 'assign to the marketing lead' or 'assign to whoever manages template compliance.'
What if a template is rejected?
You can set up a separate automation: 'If rejected, create an alert task to review the feedback and resubmit.'
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Jira. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Jira actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Add Attachment
Uploads and attaches a file to a jira issue.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Jira. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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