Track Customer Follow-Ups: Never Miss a Promised Action
A client says 'I'll send you the file by Friday.' Notis creates a calendar event for Friday with a reminder that you're waiting on their deliverable.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Quick Add Event
Parses natural language text to quickly create a basic google calendar event with its title, date, and time, suitable for simple scheduling; does not support direct attendee addition or recurring events, and `calendar id` must be valid if not 'primary'.
Why this helps
Neurodivergent founders often forget what they've promised to do or what others have promised. Without external reminders, follow-ups slip through and relationships suffer.
- Never forget what you promised to deliver
- Track what others promised you
- Reduces blame and miscommunication
- Builds trust through consistency
Setup
Build it in a few focused steps.
- 1Connect WhatsApp Business Account and Google Calendar to Notis.
- 2Create an automation: 'Follow-Up Commitment Tracking', Trigger set to 'Interactive Reply Received'.
- 3Tell Notis: 'When a customer or team member mentions a follow-up commitment ("I'll send...", "Will do...", "By next week..."), create a Google Calendar event for the promised date/time with the commitment details in the description and a reminder 1 day before.'
- 4Set the reporting channel.
- 5Test by sending a message committing to a follow-up and verify the calendar event appears.
Questions about this workflow
Should it also track what I promise to do?
Yes, Notis can track both inbound and outbound commitments. Just configure it to recognize your own promise language.
Can it follow up if the commitment isn't met?
Yes, when the reminder date arrives, you can tell Notis to check if the commitment was fulfilled, and flag it if not.
Should it notify the other person if you miss a deadline?
That's optional. You can configure it to auto-send a reminder to them, or just remind yourself privately.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Google Calendar. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Google Calendar actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Insert Calendar into List
Inserts an existing calendar into the user's calendar list.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Update Calendar List Entry
Updates an existing entry on the user\'s calendar list.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Delete Calendar
Deletes a secondary calendar. use calendars.clear for clearing all events on primary calendars.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Update Calendar
Updates metadata for a calendar.
Clear Calendar
Clears a primary calendar. this operation deletes all events associated with the primary calendar of an account.
Create Event
Creates an event on a google calendar, needing rfc3339 utc start/end times (end after start) and write access to the calendar. by default, adds the organizer as an attendee unless exclude organizer is set to true.
Delete event
Deletes a specified event by `event id` from a google calendar (`calendar id`); this action is idempotent and raises a 404 error if the event is not found.
Create a calendar
Creates a new, empty google calendar with the specified title (summary).
Connect any two apps with Notis in the middle.
Not just Whatsapp and Google Calendar. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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