Priority-based Gmail thread labeling
Your best client messages on WhatsApp. Notis instantly labels their Gmail thread as 'VIP' so it floats to the top of your inbox. You respond first, every time.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Modify thread labels
Adds or removes specified existing label ids from a gmail thread, affecting all its messages; ensure the thread id is valid.
Why this helps
Important clients' emails get buried in your inbox. You respond to the loud voice instead of the person who matters most.
- Respond to your most important people first—always
- No more accidentally ignoring VIPs
- Threads organize themselves by priority
- Less mental energy deciding who to reply to first
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Gmail to Notis.
- 2Create priority labels in Gmail (e.g., 'VIP', 'High Priority', 'Standard').
- 3Tell Notis: "When a WhatsApp message arrives from my VIP list, apply the 'VIP' label to all their Gmail threads."
- 4Set the trigger to "New Message Received" and list your VIP contacts.
- 5When a VIP contacts you on WhatsApp, check that their Gmail thread gets labeled.
Questions about this workflow
Can I update my VIP list without restarting the automation?
Yes. Tell Notis your new VIP list and it updates immediately.
What if someone is VIP for some things but not others?
You can set conditional labels (e.g., 'VIP' only for emails about contracts, 'High Priority' for product questions).
Can I remove the label if someone's priority changes?
Yes. You can manually remove labels or update the automation to stop labeling them going forward.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Gmail. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Gmail actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Gmail. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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