Keep customer choices from getting lost
Convert a quick reply or list selection into a clear note your team can review without reopening the chat.
Trigger
Interactive Reply Received
Action
Create Text Document
Adds a text document to the knowledge base.
Why this helps
A tap on a WhatsApp button can look like a small event, but the choice may determine the next step and be easy to overlook.
- Record the selected option in plain language.
- Make customer choices easier to review later.
- Reduce manual copying from chat into reference notes.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and ElevenReader once in the Notis portal.
- 2Create an automation from any channel or in Automations, New Automation.
- 3Tell Notis to interpret each interactive reply and save a short decision note with the available sender and selection details.
- 4Pick the Interactive Reply Received trigger and choose where run reports should go.
- 5Test with one real button or list selection and verify the note captures the choice accurately.
Questions about this workflow
What types of replies can start this automation?
It starts when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Will it know what the selected option means?
Notis can use the available reply details and context in its instruction. If the option's meaning is not included, supply that context in the prompt.
Does the workflow send a reply to the customer?
No. The selected ElevenReader action creates a text document. The listed actions do not include sending WhatsApp messages.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Elevenreader. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Elevenreader actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Documentation To Knowledge Base
Adds documentation to a conversational agent's knowledge base.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Pronunciation Dictionary From File
Adds a pronunciation dictionary from a PLS file.
Message Status Updated
Returns no results; message status changes are delivered through webhooks in real time.
Add Pronunciation Dictionary From Rules
Creates a pronunciation dictionary from custom rules.
Add Pronunciation Dictionary Rules
Adds custom pronunciation rules to a dictionary.
Add Shared Voice
Adds a shared voice to your voice library.
Add Tool
Adds a tool for conversational AI agents to use.
Calculate Public LLM Expected Cost
Estimates expected LLM usage costs for conversational AI.
Cancel batch call
Cancels an active batch calling operation.
Connect any two apps with Notis in the middle.
Whatsapp and Elevenreader, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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