Find useful context for every new WhatsApp question
When a customer messages you, Notis searches your Elasticsearch index and brings the most relevant context into one short summary.
Trigger
New Message Received
Action
Query Index
Searches an Elasticsearch index for documents.
Why this helps
Customer questions arrive in the same stream as everything else, and finding the right document can mean switching tools and losing focus.
- Find relevant indexed information without manually searching Elasticsearch.
- Get a concise summary of the documents returned for a new customer message.
- Keep customer follow-up moving with less context switching.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Elasticsearch once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Describe that each new customer message should be searched against the relevant Elasticsearch index and the results summarized for follow-up.
- 4Pick the New Message Received trigger and choose where run reports go.
- 5Test with one real WhatsApp message and confirm the index contains information useful for the lookup.
Questions about this workflow
Does this send a reply to the customer?
No. This workflow searches Elasticsearch and summarizes results for you. Its available Elasticsearch action does not send WhatsApp replies.
What if the index does not contain a useful answer?
Notis can report that the search returned no relevant results. The useful information must already be indexed in Elasticsearch.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Elasticsearch. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Elasticsearch actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Index Schema
View the structure and field mappings of an index.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Indices
Lists available Elasticsearch indices.
Message Status Updated
Returns no results; message status changes are delivered through webhooks in real time.
Query Index
Searches an Elasticsearch index for documents.
Ping Cluster
Pings the cluster to check its connectivity and health.
Connect any two apps with Notis in the middle.
Whatsapp and Elasticsearch, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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