Match WhatsApp replies with secure template options
A customer's tap can prompt a useful next step: see which Echtpost templates are available for the communication they selected.
Trigger
Interactive Reply Received
Action
List templates
View available templates for creating postcards.
Why this helps
Interactive replies are easy to overlook when you are juggling customer follow-ups and secure document preparation.
- Notice replies that signal a secure communication need.
- See the Echtpost templates currently available in your account.
- Keep the next step visible in a run report for your team.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Echtpost once in the Notis portal.
- 2Create an automation in any channel or in Automations, then New Automation.
- 3In one instruction, tell Notis which interactive replies merit a template lookup and how to summarize the available templates.
- 4Pick the WhatsApp Interactive Reply Received trigger and choose where run reports should go.
- 5Test with one real interactive reply and review the results.
Questions about this workflow
What starts this workflow?
It starts when a customer taps a quick-reply button or selects an option from an interactive WhatsApp list message you sent.
Can it identify which option the customer selected?
Notis can analyze the event information returned by WhatsApp. The automation should only rely on details included in that event.
Can this workflow create or send an Echtpost document?
No. The listed Echtpost action retrieves available templates. It does not create a document or send a message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Echtpost. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Echtpost actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List templates
View available templates for creating postcards.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Message Status Updated
Returns no results; message status changes are delivered through webhooks in real time.
Connect any two apps with Notis in the middle.
Whatsapp and Echtpost, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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