Respond to serious feedback with a recovery letter
A timely letter can show that difficult feedback reached a real person who is taking action.
Trigger
New Form Response
Triggers when a respondent completes and submits the form.
Action
Send Letter
Tool to send a letter via u.s. mail with specified recipient, sender, and pdf. use after confirming recipient and document details. example: send letter(to name='john doe', to address='123 main st, ...', file url='https://...')
Why this helps
High priority complaints can disappear into survey exports before anyone follows up.
- Surface urgent feedback quickly
- Keep recovery language consistent
- Give customers a human response
Setup
Build it in a few focused steps.
- 1Connect Typeform and Docupost once in Notis.
- 2Create an automation named Detractor recovery letter.
- 3Tell Notis to identify responses matching your stated risk criteria, draft a sincere recovery letter, and pause for confirmation before sending.
- 4Pick the Typeform New Form Response trigger and choose the report channel.
- 5Test with one real detractor response and review the draft.
Questions about this workflow
Can sending require my approval?
Yes. Instruct Notis to prepare the letter and request confirmation before the send action.
Can it include the reported issue?
Yes, when the issue is included in the Typeform response.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Typeform to Docupost. A trigger fires from one place; an action lands in another.
Typeform triggers
Docupost actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send Letter
Tool to send a letter via u.s. mail with specified recipient, sender, and pdf. use after confirming recipient and document details. example: send letter(to name='john doe', to address='123 main st, ...', file url='https://...')
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
New Form Response
Triggers when a respondent completes and submits the form.
Connect any two apps with Notis in the middle.
Typeform and Docupost, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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