Capture exit feedback automatically
Understand why customers leave before the insight disappears.
Trigger
New Form Response
Triggers when a respondent completes and submits the form.
Action
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
Why this helps
Cancellation reasons stay fragmented when exit outreach is handled one person at a time.
- Captures reasons for leaving
- Creates a consistent exit process
- Supports churn analysis
Setup
Build it in a few focused steps.
- 1Connect Typeform and Delighted in Notis.
- 2Create an automation for cancellation feedback.
- 3Tell Notis to create or update the person and schedule an exit survey when contact details are included.
- 4Pick the Typeform New Form Response trigger.
- 5Choose a report channel and test with one cancellation response.
Questions about this workflow
Can I preserve the cancellation reason?
Yes, ask Notis to store available reason fields as Delighted properties.
Will every cancellation receive a survey?
Only responses meeting the conditions in your instruction should be scheduled.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Typeform to Delighted. A trigger fires from one place; an action lands in another.
Typeform triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
New Form Response
Triggers when a respondent completes and submits the form.
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
Connect any two apps with Notis in the middle.
Typeform and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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