Catch cancellation risk before it becomes churn
Surface the reason behind a cancellation request and start the right recovery message.
Trigger
New Form Response
Triggers when a respondent completes and submits the form.
Action
Trigger Broadcast
Tool to manually trigger a broadcast. use when you need to override the default audience and provide personalization data after confirming the broadcast id.
Why this helps
Cancellation feedback arrives after a customer has already decided to leave.
- Respond to churn signals faster
- Use stated cancellation reasons
- Give retention outreach useful context
Setup
Build it in a few focused steps.
- 1Connect Typeform and Customer.io once.
- 2Create an automation defining the cancellation signals and recovery policy.
- 3Tell Notis to trigger your existing recovery broadcast with the response summary.
- 4Select New Form Response and set a report channel.
- 5Test with one cancellation response.
Questions about this workflow
Can this avoid contacting customers who request deletion?
Yes. Tell Notis to report deletion requests and avoid triggering a recovery broadcast.
Does it change the customer profile?
No. This workflow only triggers the broadcast action you select.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Typeform to Customerio. A trigger fires from one place; an action lands in another.
Typeform triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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New Form Response
Triggers when a respondent completes and submits the form.
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Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Typeform and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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