Understand churn comments in product context
See which content and product moments appear in cancellation feedback.
Trigger
New Form Response
Triggers when a respondent completes and submits the form.
Action
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Why this helps
Churn comments are difficult to act on when references to product content are not connected.
- Surface recurring content signals
- Support evidence based retention work
- Reduce manual qualitative coding
Setup
Build it in a few focused steps.
- 1Connect Typeform and Contentful graphql in Notis once.
- 2Create an automation for churn survey analysis.
- 3Describe how to query referenced product or lifecycle entries and summarize patterns.
- 4Pick New Form Response as the trigger and choose a report channel.
- 5Test with one completed churn response.
Questions about this workflow
Can it identify repeated themes?
Yes. State the themes or coding approach you want Notis to apply.
What if the response has no content reference?
The report can mark the reference as missing and summarize the available text.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Typeform to Contentful graphql. A trigger fires from one place; an action lands in another.
Typeform triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Tool to retrieve a Contentful Management API (CMA) access token. Use when making CMA calls to ensure valid authorization.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
New Form Response
Triggers when a respondent completes and submits the form.
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Connect any two apps with Notis in the middle.
Typeform and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Contentful graphql.