Triage support requests before they reach your team
Give each support request a clear starting point before someone picks it up.
Trigger
New Form Response
Triggers when a respondent completes and submits the form.
Action
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Why this helps
Support submissions arrive with unclear context, forcing the team to ask basic questions repeatedly.
- Create a concise issue summary
- Ask for missing reproduction details
- Reduce back and forth before handoff
Setup
Build it in a few focused steps.
- 1Connect both apps in the Notis portal.
- 2Create an automation instructing Notis to summarize the request and continue a Chatbotkit conversation that gathers missing details.
- 3Choose the New Form Response trigger.
- 4Select a report destination and test with one real support submission.
Questions about this workflow
Can triage ask different questions for different issues?
Yes. Describe the issue categories and the questions each category needs in the instruction.
Where does the original submission appear?
The response context is available to Notis when it runs the automation and can be included in the Chatbotkit conversation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Typeform to Chatbotkit. A trigger fires from one place; an action lands in another.
Typeform triggers
Chatbotkit actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Integration
Tool to create a new integration. use when you need to set up a support channel integration for a bot after collecting the integration details.
New Form Response
Triggers when a respondent completes and submits the form.
Create Skillset
Tool to create a new skillset. use when you need to group multiple skills into a single reusable unit.
List Bots
Tool to retrieve a paginated list of all bots. use when you need to browse or manage multiple bots, and iterate pages via cursor.
List conversation messages
Tool to list messages in a conversation with pagination. use after obtaining a conversation id to fetch messages page by page.
List Conversations
Tool to retrieve a paginated list of conversations. use when you need to page through conversation history.
List Datasets
Tool to list datasets. use when you need to browse or paginate through available datasets.
List Integrations
Tool to retrieve a list of trigger integrations. use when you need to browse or manage configured trigger integrations and iterate pages via cursor.
Connect any two apps with Notis in the middle.
Typeform and Chatbotkit, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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