Add Botpress conversation context to support alerts
Give support responders the thread history they need immediately.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
Why this helps
Support alerts arrive without the chat context needed to decide what happens next.
- Reduces support investigation time
- Improves handoff quality
- Keeps responders in one channel
Setup
Build it in a few focused steps.
- 1Connect Botpress in Notis once.
- 2Create an automation named Support webhook conversation context.
- 3Tell Notis to read each webhook, list matching Botpress conversations, and summarize the relevant history, current status, and suggested response focus.
- 4Pick a Notis webhook trigger and provide its endpoint to the support system.
- 5Choose where reports go and test with one sample payload.
Questions about this workflow
Can it use a conversation id?
Yes. Include the id in the webhook payload and reference it in the prompt.
Does it reply to the customer?
No. It prepares context for your support team.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Typeform to Botpress. A trigger fires from one place; an action lands in another.
Typeform triggers
Botpress actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete File
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Account
Tool to get details of the authenticated account. use after confirming valid credentials.
New Form Response
Triggers when a respondent completes and submits the form.
LIST_BOT_ISSUES
Tool to list issues associated with a specific bot. use when you need to discover errors or configuration problems tied to a bot, optionally paginating through results.
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
LIST_FILE_TAGS
Tool to list all tags used across all bot files. use when you need to retrieve or display file tag metadata; supports pagination via nexttoken.
LIST_FILE_TAG_VALUES
Tool to list all values for a given file tag across all files. use after determining the tag name; supports pagination via nexttoken.
LIST_PUBLIC_WORKSPACES
Tool to retrieve a list of public workspaces. use when browsing publicly available workspaces before selection.
LIST_WORKSPACES
Tool to retrieve a list of workspaces. use when you need to list and page through your botpress workspaces, optionally filtering by handle.
Connect any two apps with Notis in the middle.
Typeform and Botpress, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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