Classify support requests with Baselinker statuses
Translate a customer request into the order stage your team understands.
Trigger
New Form Response
Triggers when a respondent completes and submits the form.
Action
Get Order Status List
Tool to retrieve a list of order statuses created in the baselinker order manager. use when you need to map status ids to human-readable names.
Why this helps
Support requests are harder to triage when status names differ across your internal workflows.
- Make triage easier to scan
- Use consistent status language
- Reduce back and forth before investigation
Setup
Build it in a few focused steps.
- 1Connect Typeform and Baselinker in Notis once.
- 2Create an automation for support request classification.
- 3Tell Notis to read the request, retrieve Baselinker order statuses, and suggest the most relevant status context.
- 4Pick New Form Response as the trigger and choose a report channel.
- 5Test it with one real support request.
Questions about this workflow
Does it change the order status?
No, it only retrieves the status list and reports a classification.
What if the request lacks an order number?
Notis flags the missing identifier so your team can follow up.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Typeform to Baselinker. A trigger fires from one place; an action lands in another.
Typeform triggers
Baselinker actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get External Storages List
Tool to retrieve a list of available external storages connected to baselinker. use after authenticating to discover connected shops or warehouses.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Inventory Documents
Tool to retrieve a list of inventory documents. use when you need to fetch inventory records with optional filters for id, type, status, date range, warehouse, or pagination.
New Form Response
Triggers when a respondent completes and submits the form.
Get Inventory Document Series
Tool to retrieve available inventory document series. use when you need to assign a numbering series to a new inventory document.
Get Inventory Purchase Orders
Tool to retrieve a list of purchase orders from baselinker storage. use when you need to fetch purchase orders with optional filters like date range, supplier or pagination.
Get Inventory Purchase Order Series
Tool to retrieve a list of purchase order document series. use when you need to select a numbering series for a new purchase order.
Get New Receipts
Tool to retrieve receipts waiting to be issued. use after confirming fiscal printer availability; fetch pending receipts and mark them with setorderreceipt.
Get Order Extra Fields
Tool to retrieve extra fields defined for orders. use before fetching orders with include custom extra fields to list available custom order fields.
Get Orders
Tool to download orders from baselinker order manager. use when you need to fetch orders filtered by date, status, or other criteria.
Connect any two apps with Notis in the middle.
Typeform and Baselinker, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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