Add customer history to every support intake
Give the next support decision the context it needs.
Trigger
New Form Response
Triggers when a respondent completes and submits the form.
Action
General Object Retrieval
Tool to retrieve objects from a specified backendless table with filtering, sorting, and pagination. use after confirming the table name and query options. example: "get users where age > 30 sorted by created desc".
Why this helps
Support requests arrive without the account history needed to prioritize them.
- Better triage
- Fewer repeated questions
- Consistent support context
Setup
Build it in a few focused steps.
- 1Connect Typeform and Backendless in Notis once.
- 2Create an automation named Support history lookup.
- 3Tell Notis to retrieve matching customer records and summarize relevant history beside the new response.
- 4Pick the Typeform New Form Response trigger.
- 5Choose report delivery and test with one support request.
Questions about this workflow
Can it sort urgent cases?
Ask Notis to highlight urgency using the submitted answers and returned history.
What history is available?
Only data returned by the Backendless query is included.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Typeform to Backendless. A trigger fires from one place; an action lands in another.
Typeform triggers
Backendless actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Copy File
Tool to copy a file or directory within backendless file storage. use when duplicating files to a new location after verifying source and destination paths.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Directory
Tool to create a new directory at the specified path. use when you need to organize files under a new folder structure.
New Form Response
Triggers when a respondent completes and submits the form.
Create Backendless Hive
Tool to create a new hive. use when you need to provision a new hive resource before performing hive operations. example: create a hive named 'grocerystore'.
Create Backendless Timer
Tool to create a new timer with schedule and code. use when scheduling recurring or one-off tasks to run server-side logic after confirming parameters.
Delete Directory
Tool to delete a directory at the specified path in backendless file storage. use when you need to remove folders after confirming the path.
Delete File
Tool to delete a file at the specified path in backendless file storage. use after confirming the file's relative path and filename.
Delete Backendless Timer
Tool to delete a backendless timer by name. use when you need to remove a scheduled timer after confirming its name.
Directory Listing
Tool to retrieve a listing of files and directories at a given path. use when browsing or filtering file storage directories.
Connect any two apps with Notis in the middle.
Typeform and Backendless, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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