Summarize support call recordings
Keep the call recording with the task and get a handoff ready summary.
Trigger
New Task Created
Trigger when a new task is added to Todoist.
Action
Analyze Audio
Tool to analyze audio input for transcription. use when you need to convert an audio url or base64 string to text.
Why this helps
Support handoffs lose detail when agents rely on memory or replay long calls.
- Improve support handoffs
- Preserve troubleshooting context
- Reduce replay time
Setup
Build it in a few focused steps.
- 1Connect Todoist and Astica ai once in the Notis portal.
- 2Create an automation named support call summarizer.
- 3Tell Notis to analyze the support audio in each new Todoist task and report the issue, attempted steps, confirmed cause, and promised follow up.
- 4Pick Todoist New Task Created as the trigger.
- 5Choose a report channel and test with one support recording.
Questions about this workflow
Can it identify a confirmed cause?
Only when the recording states or clearly establishes one.
Can it produce a customer facing reply?
Ask for a draft reply after the summary, then review it before sending.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Todoist to Astica ai. A trigger fires from one place; an action lands in another.
Todoist triggers
Astica ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Analyze Audio
Tool to analyze audio input for transcription. use when you need to convert an audio url or base64 string to text.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
ASTICA_READ_TEXT
Tool to perform ocr on an image to extract text. use when you need to read raw text from images after confirming the image source.
New Task Created
Trigger when a new task is added to Todoist.
Connect any two apps with Notis in the middle.
Todoist and Astica ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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