Mark support intent from WhatsApp messages
Make service needs visible before they become missed follow-ups.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Add tags to a contact
Tool to add tags to a contact. use when you need to assign tag ids or tag names to an existing contact by msisdn. set create missing contact=true to auto-create the contact if it does not exist.
Why this helps
Support requests mixed into sales chats are easy to overlook.
- Surface service needs quickly
- Route conversations consistently
- Improve follow-up visibility
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Dripcel in Notis.
- 2Create an automation with your support intent rules and tag name.
- 3Pick New WhatsApp Message Received as the trigger.
- 4Choose where tagging reports should go.
- 5Test with one support message.
Questions about this workflow
Can the workflow distinguish sales from support?
Yes. Describe the signals for each intent and the tag to apply.
Can it create the contact if needed?
Yes. Ask Notis to enable create missing contact when the MSISDN is present.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Dripcel. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Dripcel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Contact
Tool to delete a contact by their cell number. use when you need to remove a contact from dripcel after confirming the msisdn.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Dripcel Campaigns
Tool to retrieve a list of all campaigns. use after authenticating when you need to paginate or filter campaigns.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
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Get Deliveries
Tool to retrieve a list of deliveries. use when you need to fetch delivered messages optionally filtered by cell or customerid.
Get email templates
Tool to list all available email templates. use when you need to retrieve available templates before sending email campaigns.
Get sales
Tool to retrieve a list of all sales. use when you need comprehensive sales data for reporting or analytics.
Dripcel Post Compliance Send
Tool to check a list of cell numbers against campaign targeting criteria. use when ensuring suppliers comply with your campaign rules before sending messages.
Search replies based on filters
Tool to search replies based on filters. use when you need to find replies by id, campaign, date range, or content.
Connect any two apps with Notis in the middle.
Timelinesai and Dripcel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Dripcel.