Capture support events in Dovetail
Route support evidence into research the moment it arrives.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Data Point
Tool to create a data point within a channel. use after capturing new content to record and classify it in dovetail.
Why this helps
Support signals are collected in one system and forgotten by the research team.
- Centralizes support evidence
- Applies consistent classification
- Creates a reviewable research trail
Setup
Build it in a few focused steps.
- 1Connect Dovetail in Notis once.
- 2Create an automation named Support evidence capture.
- 3Tell Notis to interpret each webhook payload and create a Dovetail data point with source and context.
- 4Choose the Notis webhook trigger and copy its endpoint to the sending system.
- 5Choose a report channel and test with one real payload.
Questions about this workflow
What starts this workflow?
An HTTP request sent to the Notis webhook starts it.
Can the payload contain custom fields?
Yes. Tell Notis how to interpret any fields that the sending system provides.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Dovetail. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Dovetail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Channel
Tool to create a new channel in dovetail. use after confirming channel details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact
Tool to create a new contact in dovetail. use when you need to register a contact before logging interactions.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Create Data Point
Tool to create a data point within a channel. use after capturing new content to record and classify it in dovetail.
Create Insight
Tool to create a new insight in dovetail. use after synthesizing findings when ready to store them. example: "create insight 'q1 user trends' with body '...' for project 'proj 123'."
Create Topic
Tool to create a new topic in a channel. use after confirming channel id, title, and optional description.
Delete Channel
Tool to delete an existing channel. use when you need to remove a channel and move it to the project's trash (restorable for 30 days). confirm the channel id before calling.
Delete Topic
Tool to delete an existing topic. use when you have confirmed the topic id and want to move it to trash (restorable for 30 days). example: "delete topic with id 123e4567-e89b-12d3-a456-426614174000."
Get Note
Tool to retrieve details of a specific note. use when you have confirmed the note id and need full note metadata from dovetail.
Connect any two apps with Notis in the middle.
Timelinesai and Dovetail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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