Send a customer apology letter after an incident
Turn a verified service incident into a timely, human response.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Letter
Tool to send a letter via u.s. mail with specified recipient, sender, and pdf. use after confirming recipient and document details. example: send letter(to name='john doe', to address='123 main st, ...', file url='https://...')
Why this helps
Incident follow-up is often delayed while teams assemble context and wording.
- Shortens response time
- Keeps approved language consistent
- Creates a tangible apology
Setup
Build it in a few focused steps.
- 1Connect Docupost in the Notis portal and prepare your incident webhook.
- 2Create an automation named Customer apology letter.
- 3Tell Notis to use the webhook payload, apply approved apology language, and prepare or send the PDF letter.
- 4Pick a Notis webhook trigger.
- 5Choose a report channel and test with one representative incident payload.
Questions about this workflow
What must the webhook include?
Include enough incident, recipient, sender, and mailing address details for Notis to prepare the letter.
Can sending require approval?
Yes. Instruct Notis to report the draft and wait for approval.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Docupost. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Docupost actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send Letter
Tool to send a letter via u.s. mail with specified recipient, sender, and pdf. use after confirming recipient and document details. example: send letter(to name='john doe', to address='123 main st, ...', file url='https://...')
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Connect any two apps with Notis in the middle.
Timelinesai and Docupost, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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