Start Discord case threads from WhatsApp
Keep investigation and resolution in one focused conversation.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Create thread in message channel
Creates a new thread from a specific message in a discord channel, requiring `create public threads` permission (and `send messages` if in a forum/media channel).
Why this helps
Support cases become difficult to track when updates arrive in multiple places.
- Centralize case discussion
- Make status visible
- Reduce repeated explanations
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Discordbot once in Notis.
- 2Create an automation named WhatsApp case thread.
- 3Tell Notis to post a case summary in the chosen Discord channel and create a thread from that message when escalation criteria are met.
- 4Pick New WhatsApp Message Received as the trigger and choose a report channel.
- 5Test with one escalated case.
Questions about this workflow
What counts as an escalation?
Define signals such as refund request, outage, legal concern, or repeated unanswered messages.
Does the thread start from the summary?
Yes. The workflow creates a Discord message and then opens a thread from it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Discordbot. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Discordbot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add recipient to group channel
Adds a user to a discord group direct message (dm) channel.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Update guild member information
Adds a user (who is not already a member) to a guild using their `access token` (which must have `guilds.join` scope), optionally setting nickname, roles, mute/deaf status, or flags.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Assign role to guild member
Assigns a role to a guild member, provided the bot has 'manage roles' permission in the guild and the role to be assigned is hierarchically lower than the bot's highest role.
Add reaction to message
Adds an emoji reaction from the authenticated user/bot to a specific message in a discord channel; does not return information about existing reactions.
Add or update thread member
Adds a user to a specific, unarchived thread; the user must have access to the thread's parent channel, and for private threads, the bot must already be a member.
Modify guild ban settings
Permanently bans a user from a discord guild, optionally deleting their recent messages (specify deletion period in seconds or days, not both).
Bulk ban users in guild with message deletion option
Bans up to 200 users from a discord guild, optionally deleting their recent messages; the bot must have 'ban members' permission in the guild, and this action is irreversible.
Bulk delete messages in channel
Atomically bulk deletes messages in a discord channel for moderation or maintenance; deletion may not be instantaneous and messages are unrecoverable.
Connect any two apps with Notis in the middle.
Timelinesai and Discordbot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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