Check unsubscribe status during WhatsApp support
Answer survey preference questions with the right account context.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
List Unsubscribed People
Tool to retrieve all unsubscribed people for your account, ordered by unsubscribe time (oldest first). Use when you need to identify people who have unsubscribed. Supports pagination via per_page and page parameters, and optional Unix timestamp filters (since, until) to restrict results to specific time ranges.
Why this helps
Support agents cannot quickly tell whether a customer is already unsubscribed.
- Gives agents immediate context
- Avoids contradictory outreach
- Reduces repeated preference questions
Setup
Build it in a few focused steps.
- 1Connect Timelinesai and Delighted in Notis once.
- 2Create an automation named WhatsApp unsubscribe status.
- 3Tell Notis to identify the person when a message asks about survey emails, list unsubscribed Delighted people, and report a matching status.
- 4Pick the New WhatsApp Message Received trigger.
- 5Choose a report channel and test with one preference question.
Questions about this workflow
Does this change the unsubscribe status?
No. It only retrieves and reports matching unsubscribed people.
What if there is no match?
Notis should report that no unsubscribe record was found.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Delighted. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
Connect any two apps with Notis in the middle.
Timelinesai and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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