Turn WhatsApp support questions into response plans
Give every customer question a clear answer path before it becomes a backlog item.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Create Anthropic Message
Tool to create a model response using DeepSeek's Anthropic-compatible API format with support for system prompts, tool calling, streaming, and thinking mode. Use when you need to generate chat completions using the Anthropic Messages API format. Requires base_url='https://api.deepseek.com/anthropic' or metadata base_url ending with '/anthropic'. Supports extended thinking, function calling with tools, and streaming responses. Note: Images and documents are not supported in content blocks.
Why this helps
Support replies stall when agents must research context and decide whether to escalate.
- Standardize first responses
- Highlight missing information
- Escalate complex issues with context
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and DeepSeek in Notis once.
- 2Create an automation for support response planning.
- 3In one instruction, ask for a suggested answer, clarifying questions and escalation criteria.
- 4Pick the New WhatsApp Message Received trigger.
- 5Select a report destination and test with one customer question.
Questions about this workflow
Can it avoid making unsupported promises?
Yes. Tell DeepSeek to state uncertainty and request verification before promising outcomes.
Can it suggest clarifying questions?
Yes. Include that requirement in the single automation instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to DeepSeek. A trigger fires from one place; an action lands in another.
Timelinesai triggers
DeepSeek actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Anthropic Message
Tool to create a model response using DeepSeek's Anthropic-compatible API format with support for system prompts, tool calling, streaming, and thinking mode. Use when you need to generate chat completions using the Anthropic Messages API format. Requires base_url='https://api.deepseek.com/anthropic' or metadata base_url ending with '/anthropic'. Supports extended thinking, function calling with tools, and streaming responses. Note: Images and documents are not supported in content blocks.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Chat Completion
Tool to create a chat completion using DeepSeek models (deepseek-chat or deepseek-reasoner). Use when you need to generate AI responses to chat conversations. Supports streaming, tool/function calling, and various parameters to control generation behavior (temperature, max_tokens, etc.).
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Get User Balance
Tool to get user's current account balance including granted and topped-up balances with detailed breakdown by currency (CNY or USD). Use when you need to check if the user has sufficient balance for API calls or to view detailed balance information.
List Models
Tool to list currently available DeepSeek models and provides basic information about each one such as the owner and availability. Use when you need to discover which models are available for API calls.
Connect any two apps with Notis in the middle.
Timelinesai and DeepSeek, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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