Transcribe support voice messages
Read the issue once and respond with confidence.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Transcribe Pre-recorded Audio
Tool to transcribe pre-recorded audio files into text. use when you need to convert an audio file at a url to text after confirming the file url is publicly accessible.
Why this helps
Support audio takes longer to review and can hide precise issue details.
- Review issues faster
- Preserve exact wording
- Improve response consistency
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Deepgram in Notis.
- 2Create an automation for support audio transcripts.
- 3Tell Notis to transcribe the public audio URL and format the result for support review.
- 4Pick New WhatsApp Message Received.
- 5Choose a report channel and test with one support recording.
Questions about this workflow
Can it transcribe technical terms?
Deepgram transcribes the supplied audio, and you can request careful handling of technical language.
Will it send a reply to the customer?
This workflow reports the transcript; sending a reply requires a separate action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Deepgram. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Deepgram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Public Models
Tool to retrieve metadata on all the latest public deepgram speech-to-text models. use when you need to list available models; set include outdated to true to include deprecated versions.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Deepgram Projects
Tool to list all deepgram projects. use after authenticating with your api key.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Get Project Usage Summary
Tool to retrieve a summary of usage data for a specified deepgram project. use when you need high-level metrics (submitted, processed, billable durations, etc.) optionally filtered by time window, model, accessor, or tag.
Get Public TTS Models
Tool to fetch metadata about all latest public tts voice models. use when you need to list available deepgram tts voices.
List Project Scopes
Tool to list all scopes for a specified deepgram project. use when you need to retrieve all permission scopes for a project.
Transcribe Pre-recorded Audio
Tool to transcribe pre-recorded audio files into text. use when you need to convert an audio file at a url to text after confirming the file url is publicly accessible.
Summarize Audio
Tool to generate concise summaries from audio content. use when you need a quick summary of audio after confirming the file url is publicly accessible.
Text-to-Speech (REST)
Tool to convert text into natural-sounding speech. use when you need tts audio from text inputs.
Connect any two apps with Notis in the middle.
Timelinesai and Deepgram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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