Process WhatsApp requests to delete a customer profile
Handle clear deletion requests promptly and consistently.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Why this helps
Privacy requests can remain unresolved when they are buried in a busy WhatsApp inbox.
- Reduce manual privacy triage
- Apply suppression consistently
- Keep an auditable run report
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Customer.io in Notis.
- 2Create an automation named WhatsApp profile deletion request.
- 3Tell Notis to act only on explicit permanent deletion requests, identify the matching Customer.io person, suppress the profile, and report any identity ambiguity.
- 4Select New WhatsApp Message Received as the trigger.
- 5Choose a private report channel and test with a clearly worded request.
Questions about this workflow
Will it suppress every message mentioning deletion?
No. Instruct Notis to require an explicit request and pause when the identity cannot be matched confidently.
What does suppression do?
Customer.io suppression permanently deletes the profile and prevents it from being re-added.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Customerio. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
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Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Timelinesai and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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