Match WhatsApp support messages to Contentful articles
Find the right existing answer before someone rewrites it from scratch.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Why this helps
Support teams lose time searching content manually while customers wait for consistent answers.
- Reduces duplicate writing
- Surfaces approved content
- Speeds up support triage
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Contentful graphql in Notis once.
- 2Create an automation named Support article matcher.
- 3Tell Notis to summarize the message, query Contentful for matching support entries, and return the top results with a confidence note.
- 4Pick New WhatsApp Message Received as the trigger.
- 5Choose a report channel and test with one real support message.
Questions about this workflow
Can it answer the customer directly?
This workflow returns matching Contentful entries; a separate approved reply process can use the result.
Can it handle product names and shorthand?
Yes, ask Notis to normalize terms while preserving the original message context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Contentful graphql. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Tool to retrieve a Contentful Management API (CMA) access token. Use when making CMA calls to ensure valid authorization.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Connect any two apps with Notis in the middle.
Timelinesai and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Contentful graphql.