Add Contentful context to renewal risk messages
Give urgent customer conversations the product context needed for a thoughtful response.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Why this helps
Renewal risk messages demand fast action, but the relevant product and support context is scattered.
- Flags urgent signals
- Surfaces relevant product content
- Supports consistent follow-up
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Contentful graphql in Notis once.
- 2Create an automation named Renewal risk context.
- 3Tell Notis to identify renewal or dissatisfaction signals, query related Contentful entries, and return a concise response brief with unknowns.
- 4Pick New WhatsApp Message Received as the trigger.
- 5Choose a report channel and test with one genuine message.
Questions about this workflow
Does it score churn risk?
Only if you provide a scoring method and the message contains the needed evidence.
Will it contact the customer?
No. It prepares context for a human response.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Contentful graphql. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Tool to retrieve a Contentful Management API (CMA) access token. Use when making CMA calls to ensure valid authorization.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Connect any two apps with Notis in the middle.
Timelinesai and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Contentful graphql.