Send WhatsApp case follow-ups to CommCare
Keep case records current as new details arrive in the conversation.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Submit Form to CommCare
Tool to submit an XForm to CommCare following the OpenRosa standard. Use when you need to submit form data with complete XML including required metadata fields (deviceID, timeStart, timeEnd, username, userID, instanceID).
Why this helps
Follow-up information remains in WhatsApp after the original CommCare case is created.
- Keeps records current
- Preserves follow-up context
- Cuts repeated admin work
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and CommCare in Notis once.
- 2Create an automation that identifies a case reference in each follow-up and submits a complete CommCare update form.
- 3Pick New WhatsApp Message Received as the trigger.
- 4Choose the report channel and test with one real follow-up.
Questions about this workflow
What if no case reference is present?
Tell Notis to flag the message for review instead of guessing which case to update.
Can it submit partial updates?
Only when the target CommCare form accepts them; otherwise provide the required values in the prompt context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to CommCare. A trigger fires from one place; an action lands in another.
Timelinesai triggers
CommCare actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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Create Web User Invitation
Tool to create an invitation for a new web user in CommCare. Use when you need to invite a user with specific role and permissions. Requires 'Edit Web Users & Edit Access API' permissions.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
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Tool to validate login credentials and retrieve user profile for a mobile worker or web user. Use when you need to authenticate a user and obtain their profile information including roles, permissions, locations, and configuration details.
Submit Form to CommCare
Tool to submit an XForm to CommCare following the OpenRosa standard. Use when you need to submit form data with complete XML including required metadata fields (deviceID, timeStart, timeEnd, username, userID, instanceID).
Submit Form ODK Compatible
Tool to submit form data using ODK-compatible endpoint for Android client compatibility. Use when submitting XForm data to CommCare. Requires properly formatted XML with metadata including unique instanceID.
Connect any two apps with Notis in the middle.
Timelinesai and CommCare, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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