Update Canny status after a WhatsApp resolution
Keep customer facing progress aligned with what support learns in chat.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
Why this helps
Canny statuses become stale after resolutions happen in private conversations.
- Keep status information current
- Reduce manual product updates
- Improve customer trust
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Canny in Notis once.
- 2Create an automation describing resolution phrases and allowed status changes.
- 3Tell Notis to find the related post and change its status when a resolution is confirmed.
- 4Pick the WhatsApp trigger and a report channel.
- 5Test with one confirmed resolution message.
Questions about this workflow
Can it notify voters?
Tell Notis whether to use the Canny status change option that notifies voters when appropriate.
Can it change status for every message?
No. Define clear confirmation language and have Notis flag uncertain cases.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Canny. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
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Connect any two apps with Notis in the middle.
Timelinesai and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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